Built and operated a music-technology platform for five years. Owned product-feedback loops, content, and communications, handling thousands of user interactions across support, dispute resolution, and retention.
Reached 1.1M+ subscribers; converted 31% of engaged free users to paid supporters through a Patreon membership stream.
Analyzed consumer and SMB repayment behavior, defaults, and interest-rate metrics to support credit decisions. Built prototype Python API and ETL workflows to improve data integrity and make the reporting repeatable.
Reduced weekly manual reconciliation by 2 hours.
Researched and wrote 2,000+ product listings using market comparables and valuation detail. Helped buyers and sellers make sense of coins, bullion, and precious-metals transactions.
Coordinated workflow, inventory, and equipment troubleshooting during peak hours, balancing time-sensitive demands with accuracy and good service.